Duties and Responsibilities
• Assist to evaluate credit worthiness by processing loan applications and documentation within specified limits
• Assist to interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable rations and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and provide guidance to clients on policies and restrictions
• Update job knowledge on types of loans and other financial services
• Maintain and update account records
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines
• Maintaining a clean working environment
• Processing of all loans in the system
• Any other duties as may be assigned by the Operations Officer.


Qualifications and Experience
Bachelors’ degree/diploma in Banking and Finance or any related degree